How do I checkout? Once youhave added an item to your cart you can view your basket just above the first product listed on each page. Here you can edit your basket or proceed to checkout.
What do you charge for shipping?
We offer a flat rate fee of £3.50 for shipping costs to anywhere in mainland UK. WE DO NOT DELIVER TO OUTSIDE THE UK.
Do I need to sign for delivery of my goods?
Yes-all goods must be signed for upon delivery and by a person over the age of 18. How long will my order take to arrive?
We aim to have your products delivered to you within 2/3 weeks, however if your item is out of stock it may take slightly longer. We will notify you if this is the case.
Can I pay by cheque or postal order?
Yes- Please contact us either via email or phone and we will manually process you order. Your order will not be dispatched until your funds have cleared in our account.
Do you deliver abroad?
No- we only deliver within mainland UK.
Returns/Cancellations
If you are not happy with your purchase for any reason, you can return it to us and we will refund you with the amount you paid for that item. All we ask is that you inform us by email or post and return the product within 10 working days from the day after receipt. We will send you a return code and return address. Write the return code on the outside of the packaging, and then return the product to us at your expense in unused condition and in the original undamaged packaging (or packaging of the same quality) for a full refund less carriage charges. We recommend using an insured delivery service.Returns must be made within 10 working days of delivery. You should allow up to 21 days from receipt by us of your returned goods for your refund to be processed. We will normally refund you using the same payment method that you used to purchase the goods. Postage and packaging charges will not be refunded (unless the item is faulty or damaged). This does not affect your statutory rights. You also have the right to cancel your order prior to despatch or performance within 7 days of placing it.
All our products are inclusive of VAT. We charge a flat rate of £5.95 for delivery to mainland UK.
